All Shorthand features have now returned to normal operation. Media uploads are performing as expected, and no further issues have been observed.
We’ll continue to keep an eye on overall performance, but this incident is now considered resolved.
Thank you for your patience throughout the recovery process.
Posted Oct 20, 2025 - 20:56 UTC
Update
Resolved – All Services Restored
Media uploads have now recovered, and all Shorthand features are operating normally. We’ll continue to actively monitor performance to ensure stability following the earlier AWS outage.
Thank you for your patience while we worked through this issue.
Posted Oct 20, 2025 - 20:51 UTC
Update
Update – Partial Recovery Following AWS Outage
Our major service provider has gradually recovered from the earlier outage, and most previously affected Shorthand features are now operational.
However, we’re currently experiencing delays and rate throttling on media uploads due to the large volume of media being processed as services catch up.
We’re working closely with our provider to resolve this and restore normal performance as quickly as possible. We’ll continue to post updates as progress is made.
Thank you for your patience.
Posted Oct 20, 2025 - 20:33 UTC
Update
Despite improvements, some users are still encountering issues, and several features remain impacted.
These include: Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality
Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.
Posted Oct 20, 2025 - 16:48 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 11:21 UTC
Monitoring
We are monitoring the results, AWS are starting to bring services back online.
Posted Oct 20, 2025 - 11:20 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 20, 2025 - 09:47 UTC
Identified
We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded.
The following areas are impacted:
Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality
Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.
Posted Oct 20, 2025 - 09:43 UTC
Investigating
We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded.
The following areas are impacted:
Media uploads and video encoding Page import Analytics Sharing links via email General platform functionality
Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Posted Oct 20, 2025 - 09:42 UTC
This incident affected: Shorthand, Analytics, Billing & Account and Shorthand Dependencies (AWS apigateway-us-east-1, AWS CloudFront, AWS lambda-us-east-1, AWS sqs-us-east-1).