All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shorthand Operational
90 days ago
99.97 % uptime
Today
Analytics Operational
Billing & Account ? Operational
Marketing Operational
Shorthand Dependencies ? Operational
AWS apigateway-us-east-1 Operational
AWS CloudFront Operational
AWS EC2 Operational
AWS lambda-us-east-1 Operational
AWS RDS Operational
AWS sqs-us-east-1 Operational
AWS Route53 Operational
Campaign Monitor Operational
Chargebee API Operational
Chargebee Email Operational
Cloudinary Media Transformation API - US Operational
Cloudinary Upload API - US Operational
OpenAI Operational
Unsplash Operational
Datadog US1 Metrics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Major Service Disruption – AWS Outage Affecting Shorthand
Resolved - Resolved – All Services Operational

All Shorthand features have now returned to normal operation. Media uploads are performing as expected, and no further issues have been observed.

We’ll continue to keep an eye on overall performance, but this incident is now considered resolved.

Thank you for your patience throughout the recovery process.
Oct 20, 20:56 UTC
Update - Resolved – All Services Restored

Media uploads have now recovered, and all Shorthand features are operating normally. We’ll continue to actively monitor performance to ensure stability following the earlier AWS outage.

Thank you for your patience while we worked through this issue.
Oct 20, 20:51 UTC
Update - Update – Partial Recovery Following AWS Outage

Our major service provider has gradually recovered from the earlier outage, and most previously affected Shorthand features are now operational.

However, we’re currently experiencing delays and rate throttling on media uploads due to the large volume of media being processed as services catch up.

We’re working closely with our provider to resolve this and restore normal performance as quickly as possible. We’ll continue to post updates as progress is made.

Thank you for your patience.
Oct 20, 20:33 UTC
Update - Despite improvements, some users are still encountering issues, and several features remain impacted.

These include:
Media uploads and video encoding
Page import
Analytics
Sharing links via email
General platform functionality

Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.
Oct 20, 16:48 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 11:21 UTC
Monitoring - We are monitoring the results, AWS are starting to bring services back online.
Oct 20, 11:20 UTC
Update - We are continuing to work on a fix for this issue.
Oct 20, 09:47 UTC
Identified - We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded.

The following areas are impacted:

Media uploads and video encoding
Page import
Analytics
Sharing links via email
General platform functionality

Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.
Oct 20, 09:43 UTC
Investigating - We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded.

The following areas are impacted:

Media uploads and video encoding
Page import
Analytics
Sharing links via email
General platform functionality

Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.

Thank you for your patience and understanding.
Oct 20, 09:42 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Connectivity issues
Resolved - This incident has been resolved.
Oct 9, 17:04 UTC
Update - This incident has been resolved.
Oct 9, 17:03 UTC
Update - We are continuing to monitor for any further issues.
Oct 9, 15:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 15:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 9, 13:59 UTC
Investigating - Connectivity issues

A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
Oct 9, 13:59 UTC
Oct 8, 2025

No incidents reported.

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